Frequently Asked Questions (FAQ)
Welcome to the Monoara International LLC FAQ page! Here, you’ll find answers to common questions about our products, services, and policies.
1. Do you offer international shipping?
Yes, we offer international shipping! Delivery times may vary depending on the destination. Please allow 15–45 business days for international orders, especially for items shipped from China.
2. What is your return and refund policy?
We do not offer exchanges. However, if you receive a damaged or defective product, you are eligible for a full or partial refund. Please contact us via email within 7 days of delivery to initiate the return process.
3. How long does shipping take?
Domestic Shipping (U.S.): 2–15 business days.
International Shipping: 15–45 business days, depending on the destination and customs clearance.
4. Can I track my order?
Yes! Once your order is shipped, you’ll receive an email with a tracking number. Use it to monitor your package’s progress via the carrier’s website.
5. What payment methods do you accept?
We accept all major credit cards and other secure payment options displayed at checkout.
6. Can I cancel my order?
You may cancel your order within 24 hours of placing it. After this timeframe, cancellations may not be possible as the order may already be processed.
7. What should I do if my order is delayed?
Delays may occur due to customs, weather, or other external factors. If your order hasn’t arrived within the expected timeframe, please contact us at murtaza@monoarainternational.com for assistance.
8. Are your products environmentally friendly?
We strive to offer sustainable and eco-friendly products whenever possible. Check individual product descriptions for specific details.
9. Do you have a size guide for products?
Yes, size guides are available on the product pages for applicable items. Please refer to them before making a purchase, as we do not offer exchanges for sizing issues.
10. Do you store my personal information?
We collect personal information only for order processing and customer service purposes. For detailed privacy information, please read our Privacy Policy.
11. Do you comply with Google Ads and US laws?
Yes, we comply with all applicable U.S. laws and Google advertising policies. For more details on our advertising practices, please visit our Terms and Conditions.
12. How can I contact customer support?
You can reach our customer support team via email at murtaza@monoarainternational.com. We aim to respond to inquiries within 24–48 hours.