At Monoara International LLC, we are committed to your satisfaction and ensuring our products meet the highest quality standards. Please review this Return and Refund Policy carefully before making a purchase.

1. No Exchanges

We do not offer exchanges for any reason, including but not limited to:

  • Color preferences

  • Size differences

  • Product variations
    However, in some cases, we may issue store credit at our discretion. Please review all product details carefully before placing your order.

2. Non-Returnable Items

The following items cannot be returned or refunded due to hygiene, safety, and regulatory reasons:

  • Opened essential oils

  • Hygiene-related items (e.g., personal care products, toothbrushes, etc.)

  • Perishable goods (e.g., food items, supplements, etc.)

  • Final sale or clearance items

  • Any item not in its original condition
    Please review product details carefully before purchasing.

3. Eligibility for Return

A product may only be returned if it meets the following conditions:

  • You must notify us within 4 days of receiving the product for any return requests. (Perishable items must be reported within 48 hours.)

  • The product must be damaged or defective upon arrival.

4. Return Process

To initiate a return, you must:

  1. Contact us at murtaza@monoarainternational.com within the specified time frame.

  2. Provide the following details:

    • A photo clearly showing the damage or defect.

    • A video demonstrating the issue (if applicable).

  3. Once we verify your claim, we will provide:

    • A return shipping label and instructions.

  4. Securely package the item and ship it back within 20 days from the approval date.

5. Refund Policy

Refunds are processed as follows:

  • Full Refund: Issued for products confirmed as irreparably damaged or defective.

  • Partial Refund: May apply if the product is damaged but still usable, subject to our assessment.
    Refunds will be processed within 7–10 business days after we receive and inspect the returned item. The total refund time may vary depending on your payment provider.

6. Items Not Eligible for
Return or Refund

We do not accept returns or refunds for the following:

  • Products that are not damaged or defective.

  • Returns initiated after 4 days (or 48 hours for perishables).

  • Products altered or used after delivery.

7. Return Shipping Costs

Monoara International LLC covers return shipping costs for eligible returns due to damage or defects. If the return request does not meet the eligibility criteria, the customer is responsible for return shipping costs.

8. Legal Compliance

This policy complies with U.S. laws and regulations, including Federal Trade Commission (FTC) guidelines for e-commerce businesses.

9. Policy Amendments


Monoara International LLC reserves the right to modify this Return and Refund Policy at any time without prior notice. Changes will be posted on this page and will take effect immediately.

 

10. Contact Us


For any questions or concerns regarding our Return and Refund Policy, please contact us:

For questions or concerns regarding this policy, please contact us:

 

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