Shipping Policy
Effective Date: 3/3/2025
At Monoara International LLC, we strive to provide a seamless shopping experience. This Shipping Policy outlines our shipping methods, timelines, costs, and other important details. Please read carefully before placing an order.
1. Order Processing
Order Cut-off Time: Orders placed before 12:00 PM (noon) MST will be processed the same business day. Orders placed after this time will be processed on the next business day.
Handling Time: Orders are typically processed within 3–5 business days after payment confirmation. During peak seasons or for customized orders, handling time may extend to 7 business days.
2. Shipping Methods
We partner with reliable shipping carriers to deliver your orders. Available options include:
Standard Shipping
Express Shipping (available for select regions)
International Shipping
3. Shipping Costs
Free Shipping: Enjoy free shipping on all orders within the United States.
International Shipping: A flat fee of $10 will be applied to all international orders. Additional customs duties, taxes, or fees may apply based on the destination country.
4. Delivery Times
Domestic Shipping (U.S.):
Transit Time: Estimated 7–15 business days after processing.
Total Delivery Time: Typically 10–20 business days from the order date (including handling and transit time). Delivery will not exceed 30 business days.
International Shipping:
Transit Time: Delivery times vary by destination. Please allow 3–30 business days for delivery.
Total Delivery Time: Typically 6–35 business days from the order date (including handling and transit time). Delivery will not exceed 45 business days.
Note: Orders shipped from China may experience delays due to customs processing, carrier delays, or regional holidays. However, we ensure delivery within the stated timeframes.
5. Tracking Your Order
Once your order is shipped, you’ll receive a confirmation email with tracking details. Use the provided tracking number to monitor your package on the carrier’s website.
6. Customs and Import Taxes
For international orders, customs duties, taxes, and fees may apply based on the destination country. Customers are responsible for any additional charges incurred during customs clearance.
7. Delivery Issues
If your package is delayed, lost, or damaged, please contact us at murtaza@monoarainternational.com for assistance.
We are not responsible for delivery delays caused by weather, customs, or carrier issues.
8. Undeliverable Packages
If a package is returned to us due to an incorrect address, refusal to accept delivery, or other reasons:
We will notify you via email.
Reshipping costs may apply if the package needs to be resent.
9. Changes to Shipping Policy
We reserve the right to update or modify this Shipping Policy at any time. Changes will be effective immediately upon posting to this page.
10. Contact Us
For questions or concerns about shipping, please contact us:
Email: murtaza@monoarainternational.com
Thank you for choosing Monoara International LLC! 😊